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Business Customer sipkom Professional
Business Customer sipkom Professional
sipkom Professional
sipkom Communication for your BusinessStandard PBX Features
Call Forward
When you’re not at your desk be sure not to miss important calls. Forward call to another extension or even to your mobile phone.Call Pickup
Interesting feature that gives you the possibility to pick up calls ringing at other extensions. A secretary can answer another employee's phone without leaving her desk.Call Parking
Calls can be parked in a private lot and picked up later according to the parking lot preferences. The feature is very useful when you want to put multiple callers on hold and allow these callers to be picked up by someone else.Call Transfers
Calls can be transferred between system extensions or even to public phone numbers. When an important call arrives, the secretary can transfer it directly to the manager's mobile and the caller will never know what happened.Record Conversations
Record important calls like customer calls as part of satisfaction improvement programs or abuse prevention. Call recording can be event driven (the employee presses a button) or unconditional (setup by management).Voicemail
The voicemail feature answers calls after a certain amount of time and records the caller's message. Recorded messages can be listened while out of office or can be sent by email.Authorization to Reach Extension
Be sure that only important calls reach you! This feature ensures privacy by requesting the caller to provide a password in order to contact the desired extension.Do Not Disturb
When you are busy, make sure that nobody can disturb. This feature can be activated and deactivated from the phone terminal.Call Cascading
Make sure that somebody will take the call. By enabling this feature, the call gets forwarded to another extension if not answered within a specified amount of time.Ring All
When an extension is called, this triggers other extensions to ring. The first extension answering the call gets the connection.Advanced Services
Presence
Allows extensions to monitor the status of other extensions. Phones can be configured to display on multi color LED buttons what other extensions in the company are doing. The receptionist will know before transferring a call that the manager is on the phone.FollowMe
The extension owner's mobile phone, home phone and office phone can ring in the same time when the VoipNow extension is called. The caller is connected with the phone that first answers.Incoming Call Rules
Improves privacy protection, automates tasks, and increases users' productivity. Filter incoming calls based on CallerID and time of call, using rules that can perform a set of predefined actions, like hangup and transfer to certain destinations.Faxing
T.38 passthrough and endpoint support. Send and receive faxes without any problem even on poor quality connections. The full featured fax server can receive and send faxes over the email or using the web management interface.Text2speech
IVRs are easier to build with the high quality text2speech technology embedded in Sipkom VoipNow. Converting text to natural speech has never been easier, even if the message is in a foreign language.Conference Center
Businesses can schedule conferences and have multiple conferences on their conference number. It supports one time conferences and recurring conferences. Conference participants can authenticate when they connect to the conference server. Real-time conference utilization reports are available in the interface.Dedicated Voicemail Number
A company can assign a special phone number the employees can call from a public number in order to check their voicemail messages. A fast and affordable, yet centralized access to voicemail from public phones.Intercom / Paging
The new Intercom and Paging features are highly customizable, allowing an extension to broadcast messages to groups or to particular extensions. The phone system administrator of a company deploying Sipkom VoipNow can setup what extensions are allowed to use Intercom and Paging.IVR (Interactive Voice Response)
Create complex auto-attendant voice menus with multiple contexts, options and actions. An indispensable business tool that can replace a secretary or even substantially reduce costs and increase customer satisfaction.Advanced IVR Features
Build complex yet simple to use IVRs with a wide range of predefined actions. Text2speech, IVR schema builder and analyzer, IVR test mode, IVR cloning, to name just a few of the features that can help your business develop high quality IVRs in no time.Call Queues
Call queues can answer multiple calls and distribute them to agents using sophisticated algorithms. Used by sales, customer service or support, they maximize the company's resources utilization, improve customer satisfaction, and even guarantee SLA terms.Call Queue Reports and Statistics
The detailed call queue reports and statistics are vital for call center monitoring. The performance indicators, including call report, answered / unanswered report, call distribution report, agent report, status report, help management optimize human resources and business processes.Access Conferences from Public Numbers
When you are out of office or on the road, you can still create or join existing conferences from public phone numbers. Sharing information with customers is equally easy, they can join conferences by dialing a phone number assigned for this purpose.Call Screening
Call screening features are particularly interesting for call centers that want to filter calls by destination. Banks, insurance companies, or even small companies can use call screening in order to comply with local regulations and to guarantee customer satisfaction.User Management
Multitenant
Modern software architecture based on SaaS model, allowing multiple companies to use the same software. Service providers can resell VoIP services to multiple accounts using a single software instance.Four Levels of Management
Hierarchical user management, using role based access, with different rights and permissions, adapted to reselling business model for service providers (ITSP)Advanced Permissions and Limits
Advanced account customization with independent permissions and limits that enforce usage restrictions. Every user can choose interface preferences like language, skin, etc.Phone Terminals Provisioning
The fastest method to deploy and maintain without effort a large pool of phone handsets. The provisioning feature allows automatic configuration of phone terminals from major vendors.Group Management
Sipkom VoipNow adds extensible group management support, the foundation of a new set of features targeted to enterprise users. Groups simplify management, speed-up operations and open the gate to new features.Maximum Number of Extensions
Maximum number of extensions (phone extensions, call queue, IVR, calling card, callback, voicemail center, conference center) that can be added to the system. Scaling the number of extensions is easily and affordable using the license upgrades.SSO (Single Sign-On)
Using the Single Sign-On module, Sipkom VoipNow servers can be integrated in larger infrastructures with minimal effort and without affecting end-users. By linking the local user account to the global account, the service customer can login with the same credentials in the software provided by all vendors.Billing and Reporting
Realtime Postpaid Charging
Service providers can create complex postpaid charging plans and customers are billed in real-time. The usage limitations guarantee that abuse is early discovered and addressed.Realtime Prepaid Charging
The prepaid charging plans can be as complex as the postpaid plans, only that customer is charged in advance. The credit assigned to customers can be easily updated using the interface or the SOAP API.Free Minutes per Call Destination
It is possible to setup free minute packages for calls to particular destinations. These packages can be spent every month and when there are no more free minutes for a particular destination, the call is charged accordingly to the charging plan fees.Time Intervals Management
You can optimize the call costs by choosing the best route according to the defined time intervals. Schedule events that must happen on a certain period of the day, for example automatic redirects to voicemail or to mobile.Advanced Call Reporting
Monitor users' activity with detailed reports and statistics. Accurately bill customers from third party applications. Make sure that the sales queue is answering best to requests. A wide range of reporting tools available for administrators and management.Sound Files Management
Easily upload, delete and change sound files that are used by system on prompts, messages, IVRs, etc. The sound management is AJAX based, provides folders and multilingual support.Music on Hold Management
The music on hold can be responsible for the customer mood after several minutes of wait on the phone. Music on hold playlists can be easily organized and customized using the management interface.SOAP API Interface
Integration Capabilities
CallNow
The feature allows sipkom Professional extensions to be contacted from the Internet. sipkom Professional end-users can publish a link on their website or include it in email signature. When someone clicks this link, the system can make the connection between him and the sipkom Professional user. sipkom Professional CallNow Center is an important assistant to support, sales or other customer related people.